WHAT IS YOUR RETURNS POLICY?
If you are unhappy with your goods we will issue a replacement or refund assuming they are returned within 14 days of receiving your order, unworn, unwashed, complete with all original tags, and in re-sellable condition.
Refunds are available for online orders only, all in-store purchases are only eligible for an exchange or credit note for the value of the item.
HOW DO I CONTACT CUSTOMER SERVICES?
You can contact Northern Threads by telephone on +44 (0) 191 4547358, between the hours of 9.00am and 6.00pm GMT. You can also contact us by email at firstname.lastname@example.org
WHAT IS A PRE ORDER?
A pre order gives you the opportunity to reserve an item before it has arrived, guaranteeing yourself a size. We offer this on selected items that are expected to sell out quickly. There are no set dates for the arrival of the item, but there are estimated arrival times on each product we have available. Payment is taken immediately like a standard order.
CAN I ORDER OVER THE PHONE?
I'm afraid that we can not process orders over the phone as of yet.
CAN I PLACE ORDER ONLINE THEN COLLECT INSTORE?
We now offer a CLICK & COLLECT service (Buy online and collect instore at your convenience) ID required. If you choose this option and decide to try the item on instore, this subsequently withdraws your right to request a refund and you will then only be eligible for an exchange. This does not affect your statutory rights.
DO YOU OFFER A SATURDAY/SUNDAY DELIVERY SERVICE?
Yes we do offer this service at a cost of £12.00.
IS THE FREE DELIVERY ON ORDERS OVER £100 APPLIED TO ALL ORDERS?
The FREE postage ONLY applies to FULL PRICE items OVER £100.
HOW SOON WILL I RECEIVE MY ORDER?
Orders from inside the UK will be dispatched within 24 hours of an order being placed. If order is made before 3pm GMT, your order should arrive withing two working days.
All International orders should be received within 5 to 10 working days.
I AM A NON EU CUSTOMER, DO I PAY VAT ON MY ORDER?
If your are a buying outside of the EU the VAT 20% will be deducted off your order.
I AM A NON EU CUSTOMER, DO I HAVE TO PAY IMPORT DUTY/TAXES?
Import duty/taxes are the responsibility of the customer and customer only. Northern Threads is not responsible for any additional charges the customer may face after the transaction has been completed.
HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFUL?
After placing an order you will receive a confirmation email from us, confirming the status of the order (successful or declined).
Do you deliver to BFPO addresses?
We can ship to BFPO addresses, please ensure you complete the billing address field as appropriate and the BFPO address as the delivery address.
WHAT ARE YOUR POSTAGE AND SHIPPING COSTS?
Please refer back to our Postage and Delivery section.
WHAT IF THE PRODUCT I RECEIVED IS NOT THE ITEM(S) I ORDERED?
Please contact us ASAP so we can resolve the issue. Other information is available in our Returns Policy section.
WHAT IS YOUR RETURNS POLICY?
Please refer to our Returns Policy section.
DOES MY DELIVERY CHARGE GET REFUNDED?
Unfortunately we do not refund the original post & packing charges paid by you, so all refunds will be minus that specific amount.
THE ITEM I REQUIRE IS NOT AVAILABLE ON LINE, CAN YOU ORDER IT IN FOR ME?
Yes, we can order some stock in that is not shown on our site if it is available at the supplier. Unfortunately this is NOT the case for any stock we have in our Sale section. Please contact us on email@example.com or call us on +44 (0) 191 4547358.
THE ITEM(S) ORDERED I HAVE RECEIVED IS FAULTY, WHAT DO I DO?
Please contact us ASAP by email or telephone and we will resolve the problem for you.
*CAN MORE THAN ONE DISCOUNT BE APPLIED TO MY ORDER?
I'm afraid discounts can not be used in conjunction with any other offers.
THE ITEM(S) I ORDERED LOOKS NOTHING LIKE THE GOODS I RECEIVED, WHAT DO I DO?
Please contact us ASAP via email or telephone and we will resolve the problem for you, however colours may differ slightly depending on how your systems is set up.
I DO NOT LIVE IN THE UK, CAN I STILL ORDER FROM YOU?
Of course! We offer worldwide delivery, just select your country at the checkout page.
WHO DEALS WITH TRANSACTIONAL SIDE OF THE ORDER?
Payments on this website are processed by a third-party secure payment processor provided by Sage Pay..
If there are any problems with your order we will contact you, we reserve the right to reject any offer to purchase by you at anytime, we reserve the right to refuse an order. Non-acceptance of an order may result from one of the following:
Our inability to obtain authorisation on payment.
IF YOU HAVE ANOTHER QUESTION WHICH IS NOT LISTED PLEASE FEEL FREE TO CONTACT US AND WE WILL VERY HAPPY TO HELP YOU
HAPPY SHOPPING WITH NORTHERN THREADS