If you are unhappy with your goods we will issue a replacement or refund assuming they are returned within 14 days of receiving your order, unworn, unwashed, complete with all original tags, and in re-sellable condition.
FACE MASK & UNDERWEAR POLICY - DUE TO HYGIENE REASON WE ARE NOT ABLE TO ACCEPT RETURNS ON ANY FACE MASKS OR UNDERWEAR PURCHASED
Refunds are available for online orders only, all in-store purchases are only eligible for an exchange or credit note for the value of the item.
You can contact Northern Threads by telephone on +44 (0) 191 4547358, between the hours of 9.00am and 5.30pm GMT. You can also contact us by email at email@example.com
A pre order gives you the opportunity to reserve an item before it has arrived, guaranteeing yourself a size. We offer this on selected items that are expected to sell out quickly. There are no set dates for the arrival of the item, but there are estimated arrival times on each product we have available. Payment is taken immediately like a standard order.
I'm afraid that we can not process orders over the phone as of yet.
We now offer a CLICK & COLLECT service (Buy online and collect instore at your convenience) ID required. If you choose this option and decide to try the item on instore, this subsequently withdraws your right to request a refund and you will then only be eligible for an exchange. This does not affect your statutory rights.
Yes we do offer this service at a cost of £12.00.
The FREE postage ONLY applies to FULL PRICE items OVER £75.
Orders from inside the UK will be dispatched within 24 hours of an order being placed. If order is made before 3pm GMT, your order should arrive withing two working days.
All International orders should be received within 5 to 10 working days.
If your are a buying outside of the EU the VAT 20% will be deducted off your order.
Import duty/taxes are the responsibility of the customer and customer only. Northern Threads is not responsible for any additional charges the customer may face after the transaction has been completed.
After placing an order you will receive a confirmation email from us, confirming the status of the order (successful or declined).
We can ship to BFPO addresses, please ensure you complete the billing address field as appropriate and the BFPO address as the delivery address.
Please contact us ASAP so we can resolve the issue. Other information is available in our Returns Policy section.
Unfortunately we do not refund the original post & packing charges paid by you, so all refunds will be minus that specific amount.
Yes, we can order some stock in that is not shown on our site if it is available at the supplier. Unfortunately this is NOT the case for any stock we have in our Sale section. Please contact us on firstname.lastname@example.org or call us on +44 (0) 191 4547358.
Please contact us ASAP by email or telephone and we will resolve the problem for you.
I'm afraid discounts can not be used in conjunction with any other offers.
Please contact us ASAP via email or telephone and we will resolve the problem for you, however colours may differ slightly depending on how your system is set up.
Of course! We offer worldwide delivery, just select your country at the checkout page.
Payments on this website are processed by a third-party secure payment processor provided by Sage Pay..
If there are any problems with your order we will contact you, we reserve the right to reject any offer to purchase by you at anytime, we reserve the right to refuse an order. Non-acceptance of an order may result from one of the following:
Our inability to obtain authorisation on payment.
IF YOU HAVE ANOTHER QUESTION WHICH IS NOT LISTED PLEASE FEEL FREE TO CONTACT US AND WE WILL VERY HAPPY TO HELP YOU
HAPPY SHOPPING WITH NORTHERN THREADS