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FAQ's

WHAT IS YOUR RETURNS POLICY?

Our Christmas returns policy is now in place, which means the final return date for all orders up until Christmas Day has now been extended until Friday 9th January.

HOW DO I CONTACT CUSTOMER SERVICES?

You can contact Northern Threads by telephone on +44 (0) 191 4547358, +44 (0) 4277677 between the hours of 9.00am and 6.00pm GMT.  You can also contact us by email at info@northernthreads.co.uk

WHAT IS A PRE ORDER? 

A pre order gives you the opportunity to reserve an item before it has arrived, guaranteeing yourself a size. We offer this on selected items that are expected to sell out quickly. There are no set dates for the arrival of the item, but there are estimated arrival times on each product we have available. Payment is taken immediately like a standard order. 

CAN I ORDER OVER THE PHONE?
I'm afraid that we can not process orders over the phone as of yet.

HOW DO I CLAIM MY 10% OFF MY FIRST ORDER?

When in your basket, enter the code 'FIRST10' in the discounts section to apply the code. Please note that the order value must be £75 or over and only applies to full price stock. 

CAN I PLACE ORDER ONLINE THEN COLLECT INSTORE?
We now offer a BUY & COLLECT service (Buy online and collect instore at your convenience) ID required. If you choose this option and decide to try the item on instore, this subsequently withdraws your right to request a refund and you will then only be eligible for an exchange. This does not affect your statutory rights.  

DO YOU OFFER A SATURDAY/SUNDAY DELIVERY SERVICE?
Yes we do offer this service at a cost of £12.00.

IS THE FREE DELIVERY ON ORDERS OVER £75 APPLIED TO ALL ORDERS?
The FREE postage ONLY applies to FULL PRICE items OVER £75.

HOW SOON WILL I RECEIVE  MY ORDER?
Orders from inside the UK will be dispatched within 24 hours of an order being placed.  If order is made before 3pm GMT, your order should arrive withing two working days.

All International orders should be received within 5 to 10 working days.

I AM A NON EU CUSTOMER, DO I PAY VAT ON MY ORDER?
If your are a buying outside of the EU the VAT 20% will be deducted off your order.

HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFUL?
After placing an order you will receive a confirmation email from us, confirming the status of the order (successful or declined).

Do you deliver to BFPO addresses?
We can ship to BFPO addresses, please ensure you complete the billing address field as appropriate and the BFPO address as the delivery address.

WHAT ARE YOUR POSTAGE AND SHIPPING COSTS?
Please refer back to our Postage and Delivery section.

WHAT IF THE PRODUCT I RECEIVED IS NOT THE ITEM(S) I ORDERED?
Please contact us ASAP and we will dispatch the correct product for you.  Other information is available in our Returns Policy section.

WHAT IS YOUR RETURNS POLICY?
Please refer to our Returns Policy section.

DOES MY DELIVERY CHARGE GET REFUNDED?
Unfortunately we do not refund the original post & packing charges paid by you, so all refunds will be minus that specific amount.

THE ITEM I REQUIRE IS NOT AVAILABLE ON LINE, CAN YOU ORDER IT IN FOR ME?
Yes, we can order some stock in that is not shown on our site if it is available at the supplier. Unfortunately this is NOT the case for any stock we have in our Sale section.  Please contact us on info@northernthreads.co.uk or call us on +44 (0) 191 4547358/4277677.

THE ITEM(S) ORDERED I HAVE RECEIVED IS FAULTY, WHAT DO I DO?
Please contact us ASAP by email or telephone and we will resolve the problem for you.

*CAN MORE THAN ONE DISCOUNT BE APPLIED TO MY ORDER?
I'm afraid discounts can not be used NOT in conjuction with any other offers.

THE ITEM(S) I ORDERED LOOKS NOTHING LIKE THE GOODS I RECEIVED, WHAT DO I DO?
Please contact us ASAP via email or telephone and we will resolve the problem for you, however colours may differ slightly depending on how your systems is set up.

I DO NOT LIVE IN THE UK, CAN I STILL ORDER FROM YOU?

Yes you can order from us but unfortunately we can not dispatch goods to every country in the world.  If you have any problems please contact us at info@northernthreads.co.uk

WHAT CURRENCY DO YOU USE ON YOUR SITE?
All prices are shown in £'s Pounds Sterling, NOT $ Dollars and NOT Euro's.  Any problems please contact us.

WHO DEALS WITH TRANSACTIONAL SIDE OF THE ORDER?
Payments on this website are processed by a third-party secure payment processor provided by Sage Pay..

If there are any problems with your order we will contact you, we reserve the right to reject any offer to purchase by you at anytime, we reserve the right to refuse an order.  Non-acceptance of an order may result from one of the following:

Our inability to obtain authorisation on payment.

IF YOU HAVE ANOTHER QUESTION WHICH IS NOT LISTED PLEASE FEEL FREE TO CONTACT US AND WE WILL VERY HAPPY TO HELP YOU

HAPPY SHOPPING WITH NORTHERN THREADS

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