Orders sent to anywhere in England, Wales and the majority of Scottish Postcodes are sent via DPD NEXT DAY or Standard 2-5 Day Delivery dependant on your delivery choice. All orders sent to anywhere located within a few Scottish postcodes, Northern Ireland, The Channel Islands, Isle of Man and Isle of White (AB26 and above, all IV postcodes), will be sent via Royal Mail and may incur a small delivery delay.
All orders received before 3.00pm will be sent out on that day if you chose the DPD NEXT DAY service. Any orders received after 3.00pm will be sent out the next working day. During certain times of the year when order volumes are extremely high we cannot guarentee your order will be dispatched the same day if you order before 3pm. We do try our upmost to dispatch all orders ordered before 3pm the same day, however in some instances this may be out of our control. If you are affected by this, we apologise for the inconvenience.
We are pleased to announce that we now offer an Saturday/Sunday Delivery Service.
Please Note: Any orders placed after 3pm on a Thursday will be dispatched on the Friday, and the item will be delivered on the next working day which will be the following Monday. Any orders placed on a Friday after the 3.00pm deadline will be sent out the next working day (Monday or Tuesday if it is a bank holiday) as postage is not available over the weekend period unless Saturday delivery is selected. Please allow up to 48 hours from the estimated Delivery Date for your order to arrive. If the next day delivery service is purchased, delivery times are not specific and can be between the hours of 07.00 - 19.00.
Tracking Numbers are available on all orders if required.
Postage charge for UK orders is £6.00 on a Next Day Service (barring some Scottish highland postcodes, AB26 and above, all IV postcodes))
Standard 2-5 Working Day Delivery will be charged at £4.95
Saturday/Sunday UK Delivery will be charged at £12.00
*FREE STANDARD POSTAGE on all orders OVER £75 (Full Price Items Only).
All orders will require a signature on delivery.
All pre orders will be dispatched once we have received the stock.
Eu orders will be charged £15.00 and will be sent via Fedex International.
Rest of World will be charged £25.00 and will be sent via Fedex International.
Shipments to Russia - Due to new regulations on shipments going to Russia you must provide both an email address and mobile telephone number when placing your order. Once your order has been shipped you will be contacted by a clearance broker on behalf of our courier FedEx who will begin the clearance process.
I AM A NON EU CUSTOMER, DO I PAY VAT ON MY ORDER?
If your are a buying outside of the EU the VAT 20% will be deducted off your order.
If you are unhappy with your goods we will issue a replacement or refund assuming they are returned within 14 days of receiving your order, unworn, unwashed, complete with all original tags, and in resaleable condition.
When returning goods they must be well packaged to avoid any damage in the post. If returning footwear it must be in it's original box and undamaged. Footwear returned without the original box will not be accepted unless faulty.
ALL ORDERS ARE DOUBLE CHECKED TO ENSURE THAT THEY LEAVE IN PRESTINE CONDITION, THEREFORE NO RETURNS WILL BE ACCEPTED FOR STOCK BEING MARKED/SOILED
UNDERWEAR POLICY - DUE TO HYGIENE REASON WE ARE NOT ABLE TO ACCEPT RETURNS ON ANY UNDERWEAR PURCHASED
Note that Northern Threads does not take responsibility for goods lost in the post, so insure goods accordingly.
The returns address is:
Northern Threads (Returns Dept)
5 Mile End Road
Tyne and Wear
RETURNS CAN ONLY BE PROCESSED BY POSTING GOODS BACK NOT RETURNED TO STORE.
Any problems please contact us via email on email@example.com or telephone 0191 4547358/0191 4277677
This does not affect your statutory rights.